Refund policy

All sales are final. We do not offer returns or exchanges. However, in the event of shipping damage, or if your package is not delivered within the notified waiting period, we may issue a partial or full refund, or provide a replacement, on a case-by-case basis.

Damages and issues

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. This allows us to evaluate the issue promptly and resolve it.

Refunds

Once we have reviewed your concern, we will notify you of the outcome.

• If your refund is approved, it will be processed to your original payment method.
• Refunds typically take 5-7 business days to appear, though processing times may vary depending on your bank or credit card provider.

Late or missing refunds 

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company, as posting times may vary.
3. Contact your bank, since additional processing may be required.

If you have completed these steps and still have not received your refund, please reach out to us at zymnatalie@gmail.com.

Replacements

Replacements are only provided if your package does not arrive within the notified waiting period. Delivery times for replacements may vary depending on your location.